Terms and Conditions
PLEASE READ THE TERMS AND CONDITIONS CAREFULLY BEFORE PLACING AN ORDER FROM JAPANESE FUTON LTD AND RETAIN A COPY OF THEM AND YOUR ORDER FOR FUTURE REFERENCE.
BY CONTINUING WITH A PURCHASE IT IS DEEMED THAT YOU HAVE READ, UNDERSTOOD AND AGREE TO THESE TERMS AND CONDITIONS.
Returns Policy
If in the unlikely event there is any damage or fault with the futon then JAPANESE FUTON Ltd will arrange for the collection of the futon and either supply a replacement futon or issue a full refund depending on the wishes of the purchaser. If the futon arrives in good condition and as described on the website but you would for any reason like to return the futon then when we receive the futon back from you in the original box a full refund for the price of the futon will be issued back through the method of payment used to purchase the futon. The safe return of the futon would be the responsibility of the purchaser. Due to the nature of bedding there is a 7 day time frame from the date of delivery and would require written confirmation that the futon has not been slept on.
You must be 16 years of age or older to order from the website and by accepting these terms and conditions you are confirming this.
JAPANESE FUTON Ltd reserves the right to change these Terms and Conditions without notice to you in relation to future sales.
These terms do not create any rights to any parties other than the purchaser.
Orders and Prices
- JAPANESE FUTON Ltd uses Paypal and Stripe as their online purchasing portals and a direct bank payment is also possible.
- All prices that are shown are given in UK pounds sterling and delivery charges are as shown unless otherwise stated or for some international purchases. These charges will be shown when you have added an item to the basket.
- The description and price of goods will be as shown on the website at the time you place your order. Every effort will be made to ensure that prices shown on the website are accurate at the time of purchase.
- If you are shopping from outside the UK, please contact us directly to place your order as terms and conditions, shipping prices and delivery times will differ to those stated on our website. Telephone on 01243 697270 or email info@japanesefuton.co.uk
- All goods are subject to availability. If on receipt of your order the goods are out of stock we will inform you and refund or re-credit you for any sum that has been paid by you for the unavailable goods.
- JAPANESE FUTON LTD is under no obligation to accept any order.
Delivery
- All delivery times quoted on the website are estimates based on availability, normal processing and delivery times.
- Goods ordered will be delivered to the address given when the order was placed, subject to receipt of an order confirmation email, unless otherwise arranged with the gallery at the time of your order, for you to collect the order in person from the gallery.
- Following an order you will be contacted by email to arrange a suitable date for delivery and a contact number for delivery will be required for the courier company.
- All futon will be despatched as quickly as is possible following the order and unless otherwise required by the customer an overnight service with a signed for delivery will be used.
- If there is no one available at the delivery address to accept delivery of couriered goods, you will be notified of an alternative delivery date or place to collect the goods. Japanese Futon Ltd cannot accept responsibility for items that are returned to the courier depot and remain uncollected.
- Receipt of a signature at the delivery address for any order will act as proof that the order has been delivered to you.
- If for any reason JAPANESE FUTON Ltd is unable to fulfil an order within 2 weeks you will be entitled to cancel the order and obtain a full refund that will be paid to the credit or debit card or Paypal account with which you originally paid for your order.
- JAPANESE FUTON Ltd is not liable for any loss or damage suffered by you through any unavoidable delay in delivery of an order. JAPANESE FUTON Ltd is not liable for any damage which occurs to an order after a delivery has been made.
Item Labelling and Description
All futons sold through the website will be labelled and sold as Kakebuton (the Japanese for duvet futon) – this in no way affects the usability of the futon as a mattress but allows us to comply with UK regulations on cotton bedding that allow 100% cotton duvets to be sold but not 100% cotton mattresses. Please see our fire retardant policy for further information.
Payment Security
JAPANESE FUTON Ltd uses Paypal for online payments. Paypal allows us to safely process your credit card payments and complete the financial transactions as securely as possible. For further information regarding Paypal’s secure systems please visit their website www.paypal.co.uk JAPANESE FUTON Ltd is not liable for any unauthorised access to information supplied by you.
Privacy
JAPANESE FUTON Ltd does not disclose buyer’s information to third parties.
BY CONTINUING WITH A PURCHASE IT IS DEEMED THAT YOU HAVE READ, UNDERSTOOD AND AGREE TO THESE TERMS AND CONDITIONS.
